Returns & FAQ
Because products are prepped to order, we do not accept general returns.
All units are tested working and functional before shipping. Due to the nature of used hardware, there is no warranty or guarantee. (Battery life, SSD usage, etc.)
There may be cosmetic defects like scuffs, scratches, or other marks that don't affect the functionality.
Please read below for more details:
Cancellations
Product Orders Cancellation Policy
All of our products are tested and packed to order. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it ships.
After you’ve received your order, you have 30 days to address any functional issues.
Donations and Tips Cancellation Policy
Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it.
Damaged/Quality Issues
For the fastest resolution, please include a photograph demonstrating the quality issue or damaged area of the item, along with your order number.
Please contact us with these details via our contact form.
Refunds Policies
Product Orders Refund Policy
Because products are made to order, we cannot issue refunds, returns, or exchanges for orders. Orders are non-refundable unless otherwise notified via the contact form.
PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.
Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.
Donations and Tips Refund Policy
Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips.
Accepted Payment Methods
We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods.
International Orders
International orders may be subject to import taxes, duties, and other customs charges. If your order includes any international shipments, you’ll see either a pre-collected duty amount or a notice about potential import fees at checkout, depending on your location and the items ordered. You are responsible for any applicable import duties or fees, whether collected at checkout or upon delivery. For more information regarding your country’s customs policies, please contact your local customs office.
Merchant of record
Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.